Latest updated: 01 August 2021

INTRODUCTION

This website (https://applemarketo.my) (“Website”) is operated by Apple Vacations & Conventions Sdn Bhd (Company Registration No. 199101010365 (220677-X) (KPK/LN No. 2253)) a company incorporated under the laws of Malaysia with its registered office at Menara SSM@Sentral, No.7 Jalan Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur.

These terms and conditions (“Terms”) form a contract between you (“Customer”) and us. By using the Website, or purchasing any products on our Website (“Products”), you agree to be bound by these Terms.

We may amend these Terms at any time, in our sole discretion, by publishing revisions or updated Terms on the Website. The revisions or updated Terms are binding once published.

These Terms include and incorporate any additional terms, guidelines, or policies issued by us on the website.

This Website is intended for persons over 18 years of age. If you are under the age of 18, you must obtain you parent(s) or guardian(s) consent to accept these Terms and to accept responsibility for your actions on this Website, or any purchases made. If you do not have such consent, you must stop using this Website. By placing an Order, you declare that you are 18 years of age and above.


 

DELIVERY 

Fruits, Frozen and Bakery Products

  1. Within Klang Valley1: Free delivery for purchases over RM200 in a single transaction, limited to one address only; standard RM15 delivery fee applies for purchases below RM200.
  2. Outside Klang Valley area2, within Peninsular Malaysia: Items will be stored in a cold box and cold truck logistic will be arranged, shipping fee starting from RM 30.00* per box per address.
  3. East Malaysia: Delivery / shipping is not available.
  4. Orders placed during the weekend will be processed on the next working day (i.e., Orders on Saturday will be processed on Monday)
  5. Full payment is required to successfully process your order and delivery service within Klang Valley1 is scheduled on every Monday, Wednesday and Friday. (Except for public holidays and subject to stock availability)
  6. Cold truck logistic is subject to logistic company’s departure schedule and coverage area within Peninsular Malaysia. Click here for HSH transportation information. 
  7. For “self-collect”, please indicate your collection date and time at the “Customer Note” section. Kindly present your proof of purchase or order ID during collection at Wisma Apple.

1 Klang Valley area includes whole of Kuala Lumpur and selected Selangor area including Shah Alam, Klang (city), Teluk Panglima Garang, Kajang, Seri Kembangan, Petaling Jaya, Puchong, Putra Heights, Subang Jaya and Kampung Baru Subang only.

2 Bangi, Banting, Batang Kali, Beranang, Bestari Jaya, Bukit Rotan, Cyberjaya, Dengkil, Jenjarom, Kampung Tanjung Karang, Kapar, Kerling, Kuala Kubu Bharu, Kuala Selangor, Pelabuhan Klang, Putrajaya, Rasa, Rawang, Sabak Bernam, Sekinchan, Semenyih, Sepang, Serendah, Sungai Besar, Sungai Pelek and Tanjung Sepat.

*Cold box and cold truck logistic charges are subject to coverage area and box size.

 

Grocery / Dry Product

  1. Within Klang Valley1: Free delivery for purchases over RM200 in a single transaction, limited to one address only; delivery/shipping fee starting from RM 15* applies for purchases below RM200.
  2. Outside Klang Valley area2, within Peninsular Malaysia: Parcels will be shipped and delivered via our selected courier service; shipping fee starting from RM 15.00*.
  3. East Malaysia: Parcels will be shipped and delivered via Poslaju and shipping fee is subject to the total weight of your order.
  4. Orders placed during the weekend will be processed on the next working day (i.e., Orders on Saturday will be processed on Monday)
  5. Full payment is required to successfully process your order and delivery/shipment will be arranged within 2 working days. (Subject to stock availability)
  6. Confirmation email along with tracking number will be emailed to you once your item is shipped.
  7. Your parcel should arrive within 3 days for Peninsular Malaysia and within 7 days for East Malaysia.
  8. For “self-collect”, please indicate your collection date and time at the “Customer Note” section. Kindly present your proof of purchase or order ID during collection at Wisma Apple.

*Shipping fee is charged according to the coverage area and total weight of your parcel, starting from RM15 for the first 3kg.  


 

USE OF SITE

You shall not use the Website for any illegal or improper purpose.

Any information you provide must be true and accurate to the best of your knowledge.

If you create any user account on this Website, you undertake that any such user account will only be operated by yourself, you will not grant access of your user account to any other person, and will keep any passwords related to your user account strictly confidential.